Suppliers can cancel or decline a StockShare order directly within their Shopify admin. As per normal order cancellations in Shopify, click into the order and click "cancel". It should then show a "cancelled" tag next to the order title as seen below:
Once declined in the Suppliers Shopify portal, StockShare is automatically updated and the order will say "declined":
Consequently, an email is sent to the Retailer alerting them of this cancellation:
The retailer can then accept the cancellation request in their Shopify portal and proceed to refund the customer as per normal refund processes in Shopify.
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