How to do a return as a Retailer

Created by Andrew Bombardiere, Modified on Tue, 04 Apr 2023 at 10:55 AM by Lexi Cameron

The fulfilment process of an order is as such: All orders are to be fulfilled and accepted in Shopify by the Supplier. 

Dissimilarly, the Return process is to be conducted in StockShare and initiated by the Retailer. If one of your customers has decided to return an order, please refer to the following process:

This process works for completed orders. If the order is cancelled please cancel the order on your Shopify order after speaking with the Supplier to ensure they haven't already sent the goods.

  1. Login to your StockShare retailer account.
  2. Click on the Customer Orders tab.
  3. Click the Completed order the customer wishes to return.

      4. Press the create return button

     5. Select the volume of the products required to be returned in the tick box and then select the return reason.

       6. Record the Ship To address. You will provide this address to your customer so they know where to send the product.


      7. Press submit and you will receive this pop up. 

    8. Your customer is required to provide you a tracking number for the return. Enter the tracking number then press shipped.

       9. The supplier will then accept or decline the product and StockShare will initiate a refund.

For more information, please click here.

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