When a transaction fails, the order update is temporarily held in an error queue for up to 14 days. In this case, the supplier hasn’t connected Stripe during that window, so the message expired and the order couldn’t progress automatically. Once Stripe is connected, the update has to be triggered manually to complete the order. Please contact StockShare Support for this manual fix.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article