Common questions about the Returns Process

The Returns Process for Retailers can be found here.

As a retailer when you do a refund, does the transaction fee get refunded too?

• Answer: Yes

Why does the Refund Status only say “Accepted” in StockShare and not "Completed"?

• Answer: This is because you (the Retailer) did not have sufficient funds in your Stripe Account for the refund to take place automatically. Please transfer more funds and the manually refund the order in your Stripe Account. 

Who covers the shipping cost if a return is placed? Example: a customer wants to return the suppliers' product from a retailers' site. 

• Answer: The customer covers the cost of shipping. This is completed by the customer arranging tracking to share with the retailer and supplier. Noting in certain circumstances suppliers may provide return shipping labels to share with retailers.