Common questions about the Returns Process

Created by Lexi Cameron, Modified on Tue, 04 Apr 2023 at 11:13 AM by Lexi Cameron

The Returns Process for Retailers can be found here.

When you do a refund, does the transaction fee get refunded too?

  • Answer: Yes

Why does the Refund Status only say “Accepted” in StockShare and not "Completed"?

  • Answer: This is because you (the Supplier) did not have sufficient funds in your Stripe Account for the refund to take place automatically. Please transfer more funds and the manually refund the order in your Stripe Account. 

Who covers the shipping cost if a return is placed? Example: a customer wants to return the suppliers' product from a retailers' site. 

  • Answer: The customer covers the cost of shipping. 

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