Cancelling an order process - Retailer

If a retailer wants to cancel an order they have the ability to process the cancellation request to the supplier in their Shopify Store:

Once “Request cancellation” is selected, an email is sent to the supplier to inform them of the cancellation request. At the same time the retailers Shopify is updated to “Cancellation Requested” status as per below:

The supplier must then go into StockShare to accept the cancellation request.

Once the order is cancelled in the suppliers Shopify portal, StockShare is automatically updated.

At the same time an email is sent to the retailer.

The retailer can then accept the cancellation request in their Shopify portal and proceed to refund the customer.