Common questions about Stripe and Accounting

Created by Lexi Cameron, Modified on Tue, 04 Apr 2023 at 11:12 AM by Lexi Cameron

I (supplier) have received my first order on the retailers' site, but it is not showing in my Stripe Account?

  • Answer: The funds will not be transferred into your Stripe Account until you fulfil the order in Shopify. StockShare places a hold on the funds until the supplier inputs a tracking number into Shopify. Consequently, the funds will flow to StockShare and then the supplier will be paid. 

Supplier perspective: When an order comes through via StockShare, a Shopify sale is created. However, the sale amount doesn't take into account the 5% fee taken by StockShare and gets subtracted off the total sale amount at payment. This means that our sales report will always be inaccurate and it will be very difficult for our account to reconcile these when trying to match up a sale to a payment (which will always be 5% lower than expected). How do I work around this so that the sale amount reflected in Shopify is the same as the payment that comes through Stripe?

  • Answer: There is actually a clear way for your accountants to reconcile transactions by month through the Stockshare Portal. Please see the following steps:
  1. Click on “Dropship Orders” in left of screen

  1. Click “Invoice” at top of screen and select the month for reconciliation.
  2. Select Export and you will receive the below details:



Noting that in the next 4 weeks there will also be a new release of a dashboard which will provide for further refinement and order analysis/performance.

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